Support Agreement Sample

In this agreement, the following definitions and rules of interpretation apply. Can I find out what format of the legal agreement required by a web developer to enter into the contract with the client? It is quite normal for an IT support contract to exclude certain situations. For example, you can`t be covered for problems that occur when you pour coffee into your hard drive, or if an electric shock shuts down your server. No one but part of this agreement, its successors and licensed assignees, have the right to apply any of its conditions. Support Services – What standards should support services meet? Do they have to be provided in accordance with ALS? If so, what are the service levels? Does the service provider have the right to suspend services in the event of a late payment? You can compare our IT support contract model with your selected provider`s contract to ensure you receive a fair offer. It`s free to download and you can customize some sections in accordance with your own business requirements. With your IT support contract, it`s a mistake. It is really important that you understand what is covered, what is not covered and how long you may have to wait for help. This Agreement and all disputes or claims arising from it or its purpose or purpose or origin (including non-contractual disputes or claims) are governed by the law of England and Wales and are interpreted accordingly. The main provisions of this model specify the obligations and responsibilities of the service provider, as well as the client`s tasks (for example.

(B) the obligation to inform or consult the service provider on the acquisition of new computer equipment or software to cover these new equipment or software by the support services). Other important provisions relate to fees and payment, liability and confidentiality. We`ve also provided a summary of the main points below to help you understand what this example IT support contract covers: Download a >> IT support contract (Microsoft Word, 66KB) PandaTip: This is an example of payment terms for services that are fully paid for. You can change this to list the terms of a payment plan or monthly payments when the project continues.